CANCELLATION AND RETURNS
This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please email us at: info@gardenofherbs.ie
You do not have to specify any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to our postal address, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
We will refund all monies paid to us by you including any postage/carriage within 30 days, less any costs due under this contract. Reimbursements must be without delay and no later than the end of 14 days after the day in which we (the retailer) had been informed of your (the consumers) decision to cancel the contract.
Business customers or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement. This cancellation policy does not affect your legal rights; for example, if goods are faulty or misrepresented.
RIGHT TO WITHDRAW
Once you have signed this agreement you have the right under s66A of the Consumer Credit Act 1974 to withdraw from it without giving any reason provided you do so before the end of 14 days beginning with the day after the day on which you received a copy of the executed agreement is made and ending 14 days after that day. If you wish to withdraw from this agreement, you must notify us either by writing to us at Garden of Herbs, 5 Dodderbrook Drive, Old Court Road, Ballycullen, D24 Y75X, Ireland; or by email to info@gardenofherbs.ie; or you may notify us orally by telephoning us on +353 086 267 2704. If you do give us notice of withdrawal, you must repay to us the whole of the credit advanced plus interest accrued on it within 30 calendar days of giving such notice of withdrawal.
FAULTY GOODS / GUARANTEE
If there is a problem with the goods, please notify us by email or in writing providing details of the problem. We will deal with the matter in accordance with your legal rights.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received by us and checked.
The cost of returning goods to us is your responsibility, however, on inspection, we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however, you will be required to cover our reasonable postage costs.
If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund.
Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.